Terms & Conditions

About These Terms

These Terms and Conditions ("Terms") govern the relationship between Obsidian Clinics and the Obsidian Institute of Aesthetics (collectively "Obsidian", "we", "us", "our") and you, the client, student, or website visitor.

By booking a treatment, enrolling on a course, or using our website, you agree to be bound by these Terms. Please read them carefully before proceeding.

These Terms are governed by the laws of Scotland and the United Kingdom.

If you have any questions about these Terms, please contact us before proceeding:

• Email: obsidianclinics@gmail.com
• WhatsApp: 07354 246 805

Clinic Booking Terms

Making a Booking

Appointments may be booked via our website, by WhatsApp, or by email. All bookings are subject to availability and are confirmed only upon receipt of confirmation from us.

By booking an appointment, you confirm that:

• You are aged 18 or over (or have the written consent of a parent or guardian if aged 16–17, where treatment is legally permitted)
• The information you have provided is accurate and complete
• You have disclosed any relevant medical conditions, medications, allergies, or contraindications

Deposits

Certain treatments may require a non-refundable booking deposit to secure your appointment. The deposit amount will be communicated at the time of booking and deducted from the treatment cost on the day of your appointment.

Late Arrival

Please arrive on time for your appointment. If you arrive more than 15 minutes late, we may be unable to carry out your full treatment, and the appointment may be forfeited without refund. We will always endeavour to accommodate minor delays where our schedule permits.

On the Day

You may be asked to complete or update a consultation and consent form before each treatment. Treatment will not proceed without your signed consent. It is your responsibility to ensure all health information provided is current and accurate.

Patch Tests & Consultations

Patch Test Requirements

A patch test is required at least 48 hours before any treatment involving tints, dyes, or other products with allergy risk (including but not limited to: lash tinting, brow tinting, and certain SPMU pigments). You must not proceed with treatment if any adverse reaction occurs.

By attending a treatment following a patch test, you confirm that no adverse reaction was observed and that you are not experiencing any signs of sensitivity.

Consultation Requirements for Injectables

All injectable treatments — including anti-wrinkle injections, dermal fillers, lip fillers, Profhilo, and fat dissolving — require a consultation before treatment. During the consultation, your suitability for treatment will be assessed.

Treatment will not be performed where contraindications exist, including but not limited to:

• Pregnancy or breastfeeding
• Active skin infection or inflammation at the treatment site
• Use of blood-thinning medications (unless cleared by your prescribing physician)
• Certain autoimmune conditions
• Unrealistic expectations that cannot be safely met

We reserve the right to decline treatment at any time where we believe it is not in your best interests, without liability to you.

Clinic Cancellations & Refunds

Cancellation by You

We ask for a minimum of 48 hours' notice to cancel or reschedule an appointment. This allows us to offer the slot to another client.

Notice Given	Outcome
48+ hours before appointment	Full refund of any deposit, or free rescheduling
24–48 hours before appointment	Deposit retained; appointment may be rescheduled once
Less than 24 hours before appointment	Deposit forfeited; full treatment fee may be charged
No-show (no notice given)	Full treatment fee charged; future bookings may require prepayment

Cancellation by Us

In the unlikely event that we must cancel your appointment, we will notify you as soon as possible and offer you the choice of a rescheduled appointment or a full refund of any payment made. We will not be liable for any loss or expense beyond the direct cost of the cancelled appointment.

Refund for Unsatisfactory Treatment

If you are unhappy with the outcome of your treatment, please contact us within 7 days of your appointment. We will endeavour to address your concerns and, where appropriate, offer a complimentary review appointment. We do not issue refunds on the basis of dissatisfaction with results where the treatment was carried out correctly and risks were discussed at consultation.

Academy Course Enrolment

Eligibility

Some of our courses have prerequisite requirements (e.g. prior qualifications or experience). It is your responsibility to ensure you meet any stated eligibility criteria before enrolling. We reserve the right to decline enrolment where prerequisites are not met.

Enrolment Confirmation

Your enrolment is confirmed upon receipt of your deposit (or full payment where no payment plan is in place) and our written confirmation by email. Until both are received, your place is not guaranteed.

Course Content & Format

We reserve the right to update course content, materials, and delivery format at any time to reflect industry developments, regulatory changes, or improvements to the learning experience. Any changes that materially affect the course you have enrolled on will be communicated to you in advance.

Scheduling

Course dates are confirmed at the time of enrolment. We will make every effort to honour scheduled dates; however, dates may occasionally be changed due to unforeseen circumstances (e.g. trainer illness, venue unavailability). In such cases, an alternative date will be offered at no extra cost.

Course Deposits & Payment Plans

Deposit Requirement

A 25% non-refundable deposit is required to secure your place on any course. This deposit is payable at the time of enrolment and confirms your commitment to attend.

The remaining balance is due no later than 14 days before your course start date, unless you are on an approved payment plan.

Payment Plans

Payment plans may be available for selected courses. Where a payment plan is agreed, instalments must be paid by the agreed dates. Failure to make a scheduled instalment may result in suspension of access to course materials and, if not remedied within 7 days of notification, cancellation of your enrolment without refund of payments already made.

Full Payment Requirement

You must have paid the course fee in full before attending the practical element of any course. Access to practical training days will not be granted until the outstanding balance is cleared.

Payment Methods

Payments are processed securely via Stripe. By making a payment, you confirm acceptance of Stripe's Terms of Service. We do not store your card details.

Course Cancellations & Transfers

Cancellation by You — Academy Courses

Your right to cancel follows this schedule:

Notice Given Before Course Start	Outcome
More than 30 days	Full refund minus the 25% deposit
14–30 days	50% refund of balance paid (deposit not returned)
Less than 14 days	No refund; however, a one-time transfer to a later date may be offered at our discretion
Non-attendance without notice	No refund; no transfer offered

Statutory Cancellation Rights (Consumer Contracts)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you enrol online, you have a 14-day cooling-off period from the date of enrolment contract, during which you may cancel and receive a full refund — provided the course has not yet started and you have not begun accessing digital course materials.

If the course starts within the 14-day cooling-off period and you have agreed to waive your right to cancel by requesting immediate access, you may not be entitled to a full refund.

Date Transfers

You may request a transfer to a different course date, subject to availability, with at least 14 days' notice before your original course date. One complimentary transfer per enrolment. Subsequent transfers are subject to a £50 administration fee.

Cancellation by Us

If we cancel a course, you will receive a full refund of all payments made, or the option to transfer to the next available date. We will not be liable for any loss beyond the direct cost of the cancelled course (e.g. travel or accommodation costs).

Student Obligations

As a student of the Obsidian Institute of Aesthetics, you agree to:

• Attend all scheduled sessions punctually and prepared
• Treat all staff, fellow students, and models with professionalism and respect
• Follow all health and safety instructions and protocols
• Use the training environment and equipment responsibly
• Not record, photograph, or distribute course materials without written permission
• Maintain client/model confidentiality during practical sessions
• Disclose any relevant health conditions that may affect your participation

We reserve the right to remove a student from a course without refund if their conduct is deemed unsafe, disruptive, or contrary to the above obligations.

Course materials provided by the Obsidian Institute of Aesthetics are for personal study only and may not be reproduced, shared, or sold.

Certificates & Accreditation

Certificates of completion are issued upon:

• Attendance at all required training sessions
• Satisfactory completion of all practical assessments
• Full payment of course fees

Certificates will not be issued where any of the above conditions are not met. If a practical assessment is not passed, one resit opportunity may be offered at no additional cost; subsequent resits are subject to an additional fee.

Where our courses are accredited by external awarding bodies, accreditation is subject to that body's own requirements and processes. We will communicate any such requirements clearly at the time of enrolment.

Website Usage

Permitted Use

Our website is provided for personal, non-commercial use. You may not copy, reproduce, or distribute any content from our website without our prior written permission.

Accuracy of Information

We endeavour to keep all information on our website accurate and up to date. However, prices, course dates, availability, and treatment information are subject to change without notice. Errors may occur and will be corrected promptly upon discovery.

Links to Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy practices, or terms of those sites.

Intellectual Property

All content on this website — including text, photography, design, and course materials — is the intellectual property of Obsidian Clinics and the Obsidian Institute of Aesthetics, unless otherwise stated. Unauthorised use is prohibited.

Liability & Indemnity

Limitation of Liability

To the fullest extent permitted by UK law, Obsidian Clinics and the Obsidian Institute of Aesthetics shall not be liable for:

• Indirect, consequential, or economic losses arising from use of our services
• Treatment outcomes that vary from expectations, provided treatment was carried out with appropriate professional care and your risks were clearly explained
• Any loss or damage resulting from inaccurate or incomplete information you have provided to us
• Travel or accommodation costs incurred in connection with cancelled or rescheduled appointments or courses

Our Responsibility

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury resulting from our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under applicable UK law

Professional Indemnity

All treatments and training are carried out by qualified, insured practitioners and educators. We hold appropriate professional indemnity and public liability insurance.

Governing Law & Disputes

These Terms and any disputes arising from them are governed by the laws of Scotland and subject to the exclusive jurisdiction of the Scottish courts.

If a dispute arises, we encourage you to contact us first so that we can attempt to resolve it informally and promptly.

Your statutory rights as a consumer under UK consumer protection law are not affected by these Terms. For independent advice, you may contact:

• Citizens Advice Scotland: cas.org.uk
• Trading Standards: via your local council